Challenging disruptive behaviours – DESC

Challenging others’ behaviours is not easy. Not only have you got to offer feedback to someone who has just upset you in some way, you have to run the risk of them becoming upset themselves and risk the relationship spiraling in a negative direction. Some might say you can avoid the need to confront others’[…]

The Broad Concept – A four step reflection and planning process

My first exposure to personal development in the workplace was when I started selling life assurance. The life assurance industry is well known for its use of personal development in supporting its mainly self-employed sales people. One of the first concepts I was introduced to was The Broad Concept. This was a model for structuring[…]